Contact Us

During office hours, please call us on 

1300 591 947

PO Box 230, Midland DC WA 6936

Claims questions or enquiries can be e-mailed to us:

HERE

Alternatively you can fill out the contact form below & one of our friendly team
will give you a call back as soon as possible.

Send Us a Message

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Complaints

What should I do if I have a complaint?

Contact us and tell us about your complaint. We will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved within twenty (20) days, please contact us on 1300 591 947 or put your complaint in writing and send it to the address noted at the beginning of our FSG and on our website. We will try and resolve your complaint quickly and fairly.

Allstate Underwriting Agencies Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA.

AFCA can be contacted at:

Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Phone: 1300 591 947
Email: info@afca.org.au
Website: www.afca.org.au