About us

Allstate Underwriting was “born in the bush” in 2008 when a group of regional brokers came together to debate how best to fill a void in the market at that time. The strategy of Allstate is underpinned by service excellence in both underwriting and claims. It is also backed by global powerhouse HDI Global Specialty. In 2017 Chris Madell joined as CEO, having spent 12 years at Chubb, bringing a wealth of experience in product development from his time in both London and Sydney. Trent Brown has been ever present at the organisation as Director and Head of Distribution, leading Allstates’ sales & growth of the business.

Important to Allstate is the view that Claims are our shopfront, leaving clients trusted with the vast experience of Vicki Norbury; our Head of Claims and WA Branch Manager, together with the wider team. At Allstate, our ultimate aim is to provide best in class service and to stay true to our rural roots.

The Allstar Team

Chris Madell

Managing Director


After a short spell in the world of golf I fell into the International Insurance Industry, working in London and more recently Sydney, my thirty year career has allowed me to travel extensively, something I’ve always enjoyed. My background is principally underwriting but also broking. I have a passion for building relationships and working in a cohesive and collaborative team environment. I regard Richard Branson as a business icon. Outside work I remain a sports nut and love life outdoors. With three grown up children I now rely on two crazy cocker spaniels for company when my wife Helene is travelling!

  • Leadership 100% 100%
  • Creativity 80% 80%

Vicki Norbury

WA Branch Manager & Head of Claims


I have been looking after Farm claims for about 10 years.  I grew up in a small Wheatbelt town in WA so looking after the farm claims is something close to my heart.   I love gardening, so much of my weekends are spent outdoors.  I also enjoy watching many sports, especially AFL Football and more importantly the West Coast Eagles.   Last year I returned to playing hockey after thinking I had retired from the game, so hopefully I can play for a few more years.   I have a daughter, Rebecca who is my joy and love spending time with.

  • Claims Management 100% 100%
  • Process Management 80% 80%

Trent Brown

Director of Distribution


Trent has been in in the insurance industry since 1999 completing his traineeship at Ausure Insurance Brokers Tamworth and working in sport insurance claims at Corporate Services Network before spending time playing rugby in Scotland and Rugby League in Sydney,

Trent spent time studying at The Australian College of Physical Education during these years and returned to insurance in 2003 undertaking a number of different roles including a General Manager role of a National General Insurance Brokerage and Commercial Underwriting Manager for a large property portfolio. Trent’s passion is in distribution and he enjoys working with Allstate’s selected broker partners nationally.

  • Strategic Relationships 100% 100%
  • New business 80% 80%

Jun Nakata



My career in insurance started off as a broker. I spent one year in broking and made the switch to underwriting. I have been exposed to underwriting personal lines, SME and farm insurance. When I am not working I spend most of my time with my family. I have a son that is 5 years old and a daughter that is 8 month old, they keep me busy 24/7!

  • Process 90% 90%
  • Product Knowledge 100% 100%

Gek Chan

Claims Consultant


I have spent a brief period working with a legal firm before commencing my career in insurance in the claims division handling a variety of claims. I am working for Allstate to provide excellent claims service to our customers. Some of the things I enjoy in my spare time are reading, watching science fiction and playing with my cat.

  • Claims Administration 90% 90%
  • Customer Relations 85% 85%

Sarah Summers

National Sales & Development Manager

Having grown up on a property in Tamworth, Sarah joins Allstate with a passion and understanding for the land. She started her insurance experience in heavy transport working with NTI and GT and has returned from London where she was a Senior Underwriter specialising in the Bloodstock & Equine industry. Sarah is a keen world traveller and team sports member involved in tag & touch rugby, netball, tennis and golf (if she gets to drive the golf buggy). Driven by her relationships she is an enthusiastic distribution manager looking to grow and support our selected broker network.
  • Sales & Business Development 90% 90%
  • Product Knowledge 65% 65%

Abigail Pang

Administration Assistant


Before joining Allstate, I have worked for a diverse range of organizations, including large corporates such as the Optus Stadium, RTOs and a family owned engineering business. I have found that nothing satisfies me more than meeting new people, developing new relationships, solving problems and contributing to the overall growth of a business. Outside of the office, I am a city dweller who loves to travel, partake in winter activities and find new adventures along the way.

  • Organisation 90% 90%
  • Administration 80% 80%

Karen Pratt

Claims Consultant

Karen has come from CGU claims specialising in large motor fleet.
She has over 20 years experience in insurance as a broker, then underwriting and the past number of years in claims for both property and motor. In my spare time, I enjoy reading and walking, going to the movies and love spending time with my family and friends.
  • Claims Administration 90% 90%
  • Customer Relations 85% 85%

Hayley Cashmore

Sales & Development – VIC, SA, TAS


After graduating university in New Zealand with a Bachelor of Business, I have spent time working as an account manager and now after making the move across the ditch, I am working for Allstate to nurture and grow our trusted relationships and capture new business opportunities.

When I am not working, I enjoy baking, exploring nature, and trying to be a football fan. I love new experiences, and more than that, sharing those stories with my family and close friends.

  • Sales Extraordinaire 99% 99%
  • Business Development 80% 80%

Don't Be Shy. Get In Touch.

If you are interested in working together, contact us and we will get back to you as soon as we can.